Imperial Silver Tray

FAQ

Questions & Answers

Find answers to common questions about our products, orders, and support.

What materials are SYLVAURAA products made of?

Our pieces are crafted from fine metal bases with a refined silver-finish, designed to offer the elegance of silver with greater durability for everyday use.

Do you ship internationally?

We currently offer delivery within the UAE through our delivery partners. International shipping can be arranged on request. Shipping timelines and charges for international orders will vary based on the destination and will be shared at the time of purchase.

Can I Return Items?

We accept returns only in case of damaged, defective, or incorrect items.
To request a return, customers must notify us within 48 hours of delivery and share an unboxing video clearly showing the issue. The item must be unused, in its original packaging, and accompanied by proof of purchase.
Once approved, a refund will be arranged as applicable. All requests are subject to review.

Can I Exchange Items?

Exchanges can be arranged in case of damaged, defective, or incorrect items, subject to availability.
To request an exchange, customers must notify us within 48 hours of delivery and share an unboxing video clearly showing the issue. The item must be unused, in its original packaging, and accompanied by proof of purchase.
In case of exchanges, customers may choose an alternative piece of similar or higher value.
All requests are subject to review.

How do I care for my Product ?

To maintain the finish, we recommend gentle cleaning with a soft, dry cloth and avoiding exposure to moisture or harsh chemicals.
A detailed care guide will be provided with each product at the time of delivery.

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